But there would be two options I need to understannd: 1) refund the customer without putting the item back in inventory and the carrier does not pay for the lost item 2) refund the customer without putting the item back in inventory and the carrier does pay for the item. We will attempt to file a claim with the carrier, however we have found it is extremely rare for a carrier to pay even if it is clear they are at fault.

However we do not have the item so that would be incorrect. Intuit also only supports QuickBooks releases for three years, so there will be no more patches of any kind for a 2011 version.If I sell an inventory item or an inventory assembly to a customer and then the customer never receives the item because the carrier loses it, how do I give a refund to the customer without increasing the inventory amount for the item that was sold to them? On the invoice, if I click 'refund/credit' then the inventory item I am giving the refund on will be added back in to inventory. They tend to break the further you get away from its original release date. Intuit has always made the yearly releases of QuickBooks, both Mac and Windows, to be tied very closely to the OS it was developed under. However, I've never tried updating data, as will be your case, that is six years/versions old. 2013 was the last one I purchased, so I'm going to get 2017 when it's released, which by former release dates, should be before the end of this month.

I regularly skip versions and have never had trouble updating account data that was two or three years old.

Yes, newer versions of QuickBooks always convert older data. Or, installing the new OS on a separate partition so you can test for possible issues like this, and still have your regular install still there to boot to. Well, that's why you make full backups you can restore in case of early adoption issues like this.

Quickbooks 2013 mac sierra